Frequently Asked Questions

Is my postcode covered by the Australia Post Next Business Day network?

All our deliveries within Australia are sent out using Express Post. When sent with this option Australia Post offer guaranteed next business day delivery within the Express Post network.

The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links.

Check Postcodes covered by the Next Day Network in NSW/ACT here.

Check Postcodes covered by the Next Day Network in VIC/TAS here.

Check Postcodes covered by the Next Day Network in QLD here.

Check Postcodes covered by the Next Day Network in SA/NT here.

Check Postcodes covered by the Next Day Network in WA here.

We send you an email once we dispatch your order so you can track the delivery.

The majority of our rings come from the US and so have US sizing

The Australian sizing is listed below for each size along with the width of the ring.

If your not sure of your size - take a ring you currently own and measure across the width to match up with the above sizes.

Stilll not sure, don't be stressed as we are happy to exchange ring sizes, where possible, as long as it is within the exchange time frame (28 days). Check our terms and conditions for more info.

Does House of Zoi ship to New Zealand?

We certainly do send our products to New Zealand. When you go through our "Check Out" process there are two NZ delivery options listed for you to choice from. They are:

NZ Express Post
Express Post International is a priority delivery option service that is tracked & designed to get to you fast, for when you need your House of Zoi jewellery in a hurry. ( Don't worry we understand...!!). This option costs $34.95, includes tracking and takes about 4 days.

NZ Standard Post 
This is standard international registered post delivery option. It takes a little bit longer but it gets your House of Zoi purchases to you just the same. This option  costs  $14.95, has limited tracking and takes around 8 working days.

If you are unsure or have further questions or maybe just need a little bit more of an explanation please just send us an email.

How do you pronounce Zoi?

Pronounced Zoe - the origins comes from the greek word for life, Zoi.
And this case is also Joyce's name in Greek.

Is the Disney Couture Jewellery genuine?

Yes, it certainly is authentic. We are an authorised distributor of this range.

All of the Disney Couture range comes presented in a blue or purple satin Disney Couture pouch depending on the range. All jewellery also ships with the Disney Couture swing tag. The swing tag has the Disney logo on it - certifying that it is genuine.  

All House of Zoi Disney Couture Jewellery is shipped in a satin pouch like this.

Is the House of Harlow 1960 Jewellery genuine?

We understand there is alot of non-genuine jewellery being sold so are happy to help you feel comfortable you are getting what you pay for.

House of Zoi is an authorised stockist of the House of Harlow 1960 jewellery here in Australia. All jewellery sold on our site is all genuine and when supplied has House of Harlow branding and logos.

If you are still not sure please get in touch and we would be happy to work through any concerns you have.

Where did House of Zoi come from?

House of Zoi has been an idea that has evolved over many years and fiinally brought to life in 2010.

It is a fusion of a girl's desire for beautiful jewellery and her boy's desire to create a wonderful website to share her finds with all.

Boy meets girl.
Girl loves pretty things.
Boy builds her a website.
House of Zoi was born.